CONDITIONS OF SALE

The Management reserves the right to refuse admission and to alter the programme without prior notice.

We believe that everyone belongs at The Cathedral Masquerade and should be treated with equal respect. The Management reserve the right to refuse admission or eject from the venue any person who is treating our staff, other visitors, or the venue in a way we feel is unacceptable. This includes using discriminatory language, hate speech, or aggression.

REFUNDS, TRANSFERS & CANCELLATIONS 

IMPORTANT! Tickets and booking fees are non-refundable under any circumstances.  We have partnered with Tixel this year where you can sell your tickets here

Selling tickets anywhere other than Tixel is strongly discouraged.

If you are experiencing issues selling your tickets, please reach out to the Tixel team

TRANSFERS: If you wish or need to sell your ticket to someone else then we will ONLY accept ticket exchanges that have been issued and administered by The Cathedral Masquerade team. If you have bought a ticket from someone via another platform (eg. Facebook/Ebay) and the QR code or ticket code on the ticket doesn’t match the tickets on our system, you’ll be refused entry and no refunds will be given. If you cannot attend, and are unable to sell / pass your ticket on to someone else we cannot roll these over, or refund them.

IMPORTANT! Tickets are non-refundable, even in the unlikely event of The Cathedral Masquerade being postponed (in its entirety) by the Promoter. Cancellation by a billed artist will not entitle you to a refund, regardless of their position on the bill. If the event is postponed and moved to another date, your tickets will be valid for the new date and refunds will not be given, if you cannot make the new event date, your tickets will be rolled over to the next year, again no refunds will be given. Bookings fees are never refundable

STRICTLY OVER 18s

The bars operates a Challenge 25 policy, and you will be asked to provide ID even if you are over 18.

If you look under 25 we will ask you for ID before you can gain entry to the festival. Valid forms of ID are a Drivers License (provisional is ok), Passport or any other form of ID that is certified in the PASS System

We get asked every year if college ID or photocopies are ok. They’re not. We can only accept original versions of the IDs listed above

PHOTOGRAPHY / VIDEOGRAPHY AT EVENTS

We have a team of photographers / videographers who have access to all areas of the cathedral site for the full duration of the event. the content captured will be used to promote any of our events across social media, print media, marketing, press and online websites. If you do not wish to be captured at any of our events, please let a team member know.

CONDITIONS OF ENTRY

We and/or any Authorised Person may refuse admission to or eject from the Venue without refund or compensation any Ticket Holder(s) who:

(a) is noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or is behaving, or considered by any Authorised Person likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
(b) brings or attempts to bring into the Venue, possesses or uses within the Venue or in the vicinity thereof any drugs, or substances
(c) brings or attempts to bring into the Venue alcohol
(d) brings or attempts to bring into the Venue any food; any beverages. Exemptions will be made on medical grounds if supporting medical evidence is provided. 
(e) brings or attempts to bring into the Venue, sells, possesses or uses within the Venue or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and the Ticket Holder may be asked to deliver up a copy of any such authorisation upon entry to or whilst within the Venue);
(f) whilst within the Venue or the vicinity thereof, engages in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conducts any commercial activity whatsoever, or offers (either for free or for sale), sells or possesses items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion  and/or the discretion of any Authorised Person);
(g) whilst within the Venue or vicinity thereof, engages in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigates violence, demonstrates racism or xenophobia, behaves in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, creates or poses any threat to the life or safety of themselves or any other person(s), or harms any other person(s) in any way, or unreasonably obstructs the viewing of other spectators;
(f) whilst within the Venue, enters or circulates in restricted access areas or other areas where that person is not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;
(h) whilst within the Venue, damages, interferes with or tampers with any property of any third party;
(i) whilst within the Venue, smokes in any area where smoking is not permitted;
(j) is suspected of committing, or having committed, or being likely to commit, a criminal offence in or about the Venue;

(k) whilst within the Venue or the vicinity thereof, fails to comply with instructions from us and/or any Authorised Person, or refuses a security search;